Privacy Policy

Welcome to Fortuna. This Privacy Policy outlines how Fortuna collects, uses, maintains, and discloses information collected from users (each, a "User") of the https://www.fortuna.com website ("Site") and all products and services offered by Fortuna. We protect your privacy and aim for a positive experience on our platform. This policy applies to the Site and all products and services offered by Fortuna. By using the Fortuna platform, you accept this policy. If you do not agree to this policy, do not use our Site.

Fortuna operates under strict regulatory oversight to provide a secure, responsible betting environment. Our commitment to your privacy includes compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA) and other relevant data protection legislation.

Fortuna collects various types of information to provide and improve our services, comply with legal obligations, and enhance your user experience. This includes:

• Personal identification information: This may include your name, date of birth, postal address, email address, telephone number, and national identification numbers (e.g., passport or driver's license details) when you register an account, participate in promotions, or contact customer support.
• Financial information: Details related to your deposits and withdrawals, such as payment card details (though we do not store full card numbers), bank account information, and transaction history.
• Technical information: This includes your IP address, browser type, operating system, device identifiers, referring URLs, and website usage data collected through cookies and similar technologies.
• Usage data: Information about how you use our Site, including pages viewed, time spent on pages, betting patterns, and game play.
• Communication data: Records of your communications with us, including emails, chat transcripts, and telephone calls.
• Verification information: Documents and data required for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, such as copies of identification documents and proof of address.

We collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, but this may prevent them from engaging in certain Site-related activities.

Fortuna uses the collected information for various purposes, including:

• To provide and maintain our services: Processing your bets, managing your account, and facilitating deposits and withdrawals.
• To improve customer service: Your information helps us respond more effectively to your customer service requests and support needs.
• To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emails: We may use the email address to send User information and updates pertaining to their orders. It may also be used to respond to their inquiries, questions, or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
• For marketing and promotional purposes: To send you information about promotions, bonuses, and new features that may interest you, where you have consented to receive such communications. You can opt out of marketing communications at any time.
• For security and fraud prevention: To detect, prevent, and investigate fraudulent or illegal activities and to ensure the integrity of our platform.
• For compliance with legal and regulatory obligations: To meet requirements imposed by our licensing authority and other applicable laws, including AML and responsible gambling regulations.

Fortuna processes your personal data based on the following legal grounds:

• Performance of a contract: Processing is necessary for the performance of a contract to which you are a party (e.g., the terms and conditions of your account with Fortuna).
• Legal obligation: Processing is necessary for compliance with a legal obligation to which Fortuna is subject (e.g., AML, KYC, and responsible gambling regulations).
• Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by Fortuna or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., for security, fraud prevention, and service improvement).
• Consent: In specific situations, we may ask for your explicit consent to process your data for a particular purpose (e.g., for sending marketing communications). You have the right to withdraw your consent at any time.

Fortuna does not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

We may also disclose your personal information in the following circumstances:

• To regulatory bodies and authorities: When required by law or to comply with our regulatory obligations, including for AML and responsible gambling purposes.
• To payment service providers: To facilitate deposits and withdrawals, ensuring secure and efficient transactions.
• To fraud prevention and identity verification agencies: To protect our platform and users from fraudulent activities and to verify your identity.
• To IT service providers: For hosting, maintenance, and technical support of our systems.
• To marketing and advertising partners: To deliver relevant promotional content, where you have consented.
• In the event of a business transfer: If Fortuna is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you of any such change.

Fortuna adopts appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Our Site is encrypted using SSL technology to ensure that all data transmitted between your browser and our servers remains private and secure.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously implement and update administrative, technical, and physical security measures to help protect your information against loss, theft, and unauthorized access, use, or modification.

Depending on your jurisdiction, and particularly under GDPR, you have certain rights regarding your personal data. These rights include:

• The right to access: You may request copies of your personal data held by Fortuna.
• The right to rectification: You may request that Fortuna correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure ("right to be forgotten"): You may request that Fortuna erase your personal data, under certain conditions.
• The right to restrict processing: You may request that Fortuna restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You may object to Fortuna's processing of your personal data, under certain conditions.
• The right to data portability: You may request that Fortuna transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

Our Site may use "cookies" to enhance User experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, some parts of the Site may not function properly.

Fortuna uses cookies and similar tracking technologies for various purposes, including:

• Essential cookies: Necessary for the operation of our website, enabling core functionalities like secure login and transaction processing.
• Analytical/performance cookies: To understand how visitors interact with our website, helping us improve its design and functionality.
• Functionality cookies: To remember your preferences and choices (e.g., language or region) to provide a more personalized experience.
• Targeting/advertising cookies: To deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

By using our Site, you consent to the use of cookies in accordance with this Privacy Policy. You can manage your cookie preferences through your browser settings.

Fortuna retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means we will retain your data for the duration of your active account with Fortuna and for a further period as required by our licensing authority and applicable AML and financial regulations.

For example, we generally retain account and transaction data for a minimum of five years after account closure or the last transaction, in compliance with AML obligations. In some cases, data may be retained for longer periods due to ongoing legal disputes, regulatory investigations, or to maintain responsible gambling self-exclusion records.

Fortuna operates globally, so your personal information may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same level of data protection laws as your jurisdiction. When we transfer your data internationally, Fortuna takes appropriate safeguards to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include reliance on standard contractual clauses approved by the European Commission, or other legally recognized mechanisms.

Fortuna's services are not directed to individuals under the age of 18 (or the legal age for gambling in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records. If you believe that a child has provided us with personal information, please contact us immediately.

Fortuna has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Fortuna
Email: [email protected]
You may also reach out to our dedicated Data Protection Officer (DPO) for any specific privacy-related concerns.